Skipper (Growth Plan)

⛵ Back Office Plus
Managed Operational Oversight

Ongoing Operational Leadership—Without Hiring an Operations Manager

Subscription-Based • Cancel with Notice

Best For

5–25 Employee Organizations • Professional Services Firms • Mission-Driven Teams
Businesses that need ongoing operational guidance and oversight, not just templates.

What’s Included

Everything in Back Office Essentials, plus:

✅ Monthly Operational Review
A structured monthly review covering:

• KPI trends
• workflow friction
• vendor and staffing impacts
• system gaps as the organization evolves

Delivered via call or async summary, based on preference.

✅ KPI Trend Commentary & Insight
We don’t just track metrics—we interpret them.
You receive:

• early warning indicators
• operational pattern insights
• prioritized recommendations

✅ Light SOP Tailoring & Contextualization
We adapt SOPs to your reality:

• role titles
• team structure
• tool stack
• growth stage

This is bounded, disciplined customization—not consulting sprawl.

✅ Priority Updates & System Enhancements
Early access to:

• improved SOPs
• refined templates
• new operational tools added to the BPaaS library

Your systems improve over time without restarting from scratch.

How This Plan Is Used

• Operations are reviewed before they break
• Growth decisions are made with visibility
• Leadership stays focused on direction—not cleanup

This tier provides operational adulthood without internal headcount.